Returns & Exchanges
St. John is committed to providing the highest quality luxury fashion and offers complimentary returns on all eligible items within 30 days of the original purchase date. All returned merchandise must be in its original condition, unworn, and with all designer tags still attached.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in the original shipping box and include the printed return form provided during the online initiation process.
Attach the Label
Affix the pre-paid UPS return shipping label to the outside of your package, ensuring any previous shipping labels are removed or covered.
Ship and Track
Drop off your package at any authorized UPS location and retain your tracking number to monitor the status of your return to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing